A mum was left horrified after discovering "bloodstains and leftover food" in her £80-a-night hotel room.
Leanne Bredesen, 31, from Melton, Leicestershire, had booked a two night stay with two of her four children at the Highcross House, Showcase Apartments in Leicester from October 2.
When she arrived, she says, the place had not been cleaned at all – with leftover food on the floor and stains on the carpet, LeicestershireLive reports.
The hotel has since apologised for her experience, given her a refund and blamed the pressures of the coronavirus pandemic for the state of her room.
Leanne said: "On arrival, I was horrified at the state of it.
"The apartment allocated to me had clearly not been cleaned. Food in the kitchen sink, crumbs everywhere, rice on the floor, urine on the toilet seat, pubic hair on the bathroom sink, a cracked window, broken blinds and radiators, blood spatters on the broken items and an awful smell of smoke.
"Naturally, I contacted reception who offered to send someone to clean."
Leanne said that she agreed and went out to allow enough time for the apartment to be professionally cleaned. But when she arrived back she said that the apartment was identical to when she had left.
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The mum added: "I contacted reception again and spoke to a man who said he had no idea about the state of the apartment and that the person covering reception before him must have forgotten to send somebody up.
"I told him I couldn’t stay there and was told to drop my keys in a box and he’d text me with an email address for my refund. There was no apology and it seemed no staff were interested in coming to check the apartment.
"My children were scared by the blood splatters and I arranged a lift home as I neither felt safe or comfortable to stay among such a mess."
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A spokesperson for Highcross House, Showcase Apartments said: "It is unexpected for us as a company to have let this matter gone this far where you or anyone else would have to contact us regarding customer service.
"We pride ourself with great customer service to our guest.
"We have fully refunded Leanne Bredesen and are trying to get in touch with her to see what we can do to not lose Leanne Bredesen as a customer in the future.
"Unfortunately due to the Covid-19 pandemic, our business as you can imagine in the hospitality trade has hugely been impacted.
"We are fighting for survival same as many other businesses out there but unfortunately have lost a lot of our core team and the new laws have all put higher strains on us all."
Leanne is adamant that she has had no contact from Showcase Apartments and that she has not been refunded.
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