{"id":124097,"date":"2021-05-07T01:15:51","date_gmt":"2021-05-07T01:15:51","guid":{"rendered":"https:\/\/precoinnews.com\/?p=124097"},"modified":"2021-05-07T01:15:51","modified_gmt":"2021-05-07T01:15:51","slug":"travel-firm-bosses-slam-rivals-for-failing-to-refund-passengers","status":"publish","type":"post","link":"https:\/\/precoinnews.com\/world-news\/travel-firm-bosses-slam-rivals-for-failing-to-refund-passengers\/","title":{"rendered":"Travel firm bosses slam rivals for failing to refund passengers"},"content":{"rendered":"<h2>&#8216;It&#8217;s disgraceful&#8217;: Travel firm bosses slam rivals for failing to refund grounded passengers and accuse them of blighting industry&#8217;s reputation<\/h2>\n<ul>\n<li><strong>Steve Heapy branded some &#8216;disgraceful&#8217; for taking too long to refund holidays<\/strong><\/li>\n<li><strong>Chief executive of Jet2 airline said they have &#8216;given the industry bad reputation&#8217;\u00a0<\/strong><\/li>\n<li><strong>Mike Gooley, founder of Trailfinders, called for urgent reforms\u00a0<\/strong><\/li>\n<li><strong>He said firms were being allowed by regulators to &#8217;embezzle&#8217; own customers\u00a0<\/strong><\/li>\n<\/ul>\n<p>The bosses of two of Britain\u2019s leading travel firms have hit out at rivals for failing to hand back millions of pounds worth of refunds.<\/p>\n<p>Steve Heapy, chief executive of the Jet2 airline, branded some competitors \u2018disgraceful\u2019 for taking too long to reimburse holidaymakers whose plans have been wrecked by the pandemic.<\/p>\n<p>He said they have \u2018given the industry a bad reputation\u2019 by hanging on to the cash, sometimes for months on end. \u2018It\u2019s pretty terrible,\u2019 he added.<\/p>\n<p>Mike Gooley, founder of Trailfinders, launched a similar broadside, saying the firms were being allowed by regulators to \u2018embezzle\u2019 their own customers, and calling for urgent reforms.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/i.dailymail.co.uk\/1s\/2021\/05\/07\/00\/42674378-9552027-image-a-102_1620344682781.jpg\" height=\"382\" width=\"634\"><\/p>\n<p>Steve Heapy (pictured), chief executive of the Jet2 airline, branded some competitors \u2018disgraceful\u2019 for taking too long to reimburse holidaymakers whose plans have been wrecked by the pandemic<\/p>\n<p>Travellers whose package holidays are cancelled by their provider are legally entitled to have their money repaid in full within 14 days.<\/p>\n<p>Some firms have been denying full refunds on the basis they are unable to recoup the money from airlines for the flight part of the holiday.<\/p>\n<p>But Mr Gooley claimed operators have recovered \u2018a wall of money\u2019 from airlines. He also criticised the practice of offering vouchers instead of refunds, saying they \u2018rob the traveller of future choice\u2019.<\/p>\n<p>Trailfinders and Jet2 both have good records on pandemic refunds, according to consumer group Which?<\/p>\n<p>But a string of other companies, including Teletext Holidays and Virgin Holidays, have been probed by the Competition and Markets Authority after complaints.\u00a0<\/p>\n<p>Source: <a href=\"https:\/\/www.dailymail.co.uk\/news\/article-9552027\/Travel-firm-bosses-slam-rivals-failing-refund-grounded-passengers.html\" target=\"_blank\" rel=\"noopener\">Read Full Article<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&#8216;It&#8217;s disgraceful&#8217;: Travel firm bosses slam rivals<\/p>\n","protected":false},"author":3,"featured_media":124096,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[23056],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Travel firm bosses slam rivals for failing to refund passengers - Pre Coin News<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/precoinnews.com\/world-news\/travel-firm-bosses-slam-rivals-for-failing-to-refund-passengers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Travel firm bosses slam rivals for failing to refund passengers - Pre Coin News\" \/>\n<meta property=\"og:description\" content=\"&#8216;It&#8217;s disgraceful&#8217;: Travel firm bosses slam rivals\" \/>\n<meta property=\"og:url\" content=\"https:\/\/precoinnews.com\/world-news\/travel-firm-bosses-slam-rivals-for-failing-to-refund-passengers\/\" \/>\n<meta property=\"og:site_name\" content=\"Pre Coin News\" \/>\n<meta property=\"article:published_time\" content=\"2021-05-07T01:15:51+00:00\" \/>\n<meta name=\"author\" content=\"mediabest\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/precoinnews.com\/wp-content\/uploads\/2021\/05\/Travel-firm-bosses-slam-rivals-for-failing-to-refund-passengers.jpg\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"mediabest\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/precoinnews.com\/world-news\/travel-firm-bosses-slam-rivals-for-failing-to-refund-passengers\/\",\"url\":\"https:\/\/precoinnews.com\/world-news\/travel-firm-bosses-slam-rivals-for-failing-to-refund-passengers\/\",\"name\":\"Travel firm bosses slam rivals for failing to refund passengers - Pre Coin News\",\"isPartOf\":{\"@id\":\"https:\/\/precoinnews.com\/#website\"},\"datePublished\":\"2021-05-07T01:15:51+00:00\",\"dateModified\":\"2021-05-07T01:15:51+00:00\",\"author\":{\"@id\":\"https:\/\/precoinnews.com\/#\/schema\/person\/ad0e9920e03d3b41c7ad02a18375d76a\"},\"breadcrumb\":{\"@id\":\"https:\/\/precoinnews.com\/world-news\/travel-firm-bosses-slam-rivals-for-failing-to-refund-passengers\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/precoinnews.com\/world-news\/travel-firm-bosses-slam-rivals-for-failing-to-refund-passengers\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/precoinnews.com\/world-news\/travel-firm-bosses-slam-rivals-for-failing-to-refund-passengers\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/precoinnews.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"World News\",\"item\":\"https:\/\/precoinnews.com\/category\/world-news\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Travel firm bosses slam rivals for failing to refund passengers\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/precoinnews.com\/#website\",\"url\":\"https:\/\/precoinnews.com\/\",\"name\":\"Pre Coin News\",\"description\":\"precoinnews.com\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/precoinnews.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/precoinnews.com\/#\/schema\/person\/ad0e9920e03d3b41c7ad02a18375d76a\",\"name\":\"mediabest\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/precoinnews.com\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/f5f13cb3b94fc348d515c0951f6ca073?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/f5f13cb3b94fc348d515c0951f6ca073?s=96&d=mm&r=g\",\"caption\":\"mediabest\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Travel firm bosses slam rivals for failing to refund passengers - Pre Coin News","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/precoinnews.com\/world-news\/travel-firm-bosses-slam-rivals-for-failing-to-refund-passengers\/","og_locale":"en_US","og_type":"article","og_title":"Travel firm bosses slam rivals for failing to refund passengers - Pre Coin News","og_description":"&#8216;It&#8217;s disgraceful&#8217;: Travel firm bosses slam rivals","og_url":"https:\/\/precoinnews.com\/world-news\/travel-firm-bosses-slam-rivals-for-failing-to-refund-passengers\/","og_site_name":"Pre Coin News","article_published_time":"2021-05-07T01:15:51+00:00","author":"mediabest","twitter_card":"summary_large_image","twitter_image":"https:\/\/precoinnews.com\/wp-content\/uploads\/2021\/05\/Travel-firm-bosses-slam-rivals-for-failing-to-refund-passengers.jpg","twitter_misc":{"Written by":"mediabest","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/precoinnews.com\/world-news\/travel-firm-bosses-slam-rivals-for-failing-to-refund-passengers\/","url":"https:\/\/precoinnews.com\/world-news\/travel-firm-bosses-slam-rivals-for-failing-to-refund-passengers\/","name":"Travel firm bosses slam rivals for failing to refund passengers - Pre Coin News","isPartOf":{"@id":"https:\/\/precoinnews.com\/#website"},"datePublished":"2021-05-07T01:15:51+00:00","dateModified":"2021-05-07T01:15:51+00:00","author":{"@id":"https:\/\/precoinnews.com\/#\/schema\/person\/ad0e9920e03d3b41c7ad02a18375d76a"},"breadcrumb":{"@id":"https:\/\/precoinnews.com\/world-news\/travel-firm-bosses-slam-rivals-for-failing-to-refund-passengers\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/precoinnews.com\/world-news\/travel-firm-bosses-slam-rivals-for-failing-to-refund-passengers\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/precoinnews.com\/world-news\/travel-firm-bosses-slam-rivals-for-failing-to-refund-passengers\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/precoinnews.com\/"},{"@type":"ListItem","position":2,"name":"World News","item":"https:\/\/precoinnews.com\/category\/world-news\/"},{"@type":"ListItem","position":3,"name":"Travel firm bosses slam rivals for failing to refund passengers"}]},{"@type":"WebSite","@id":"https:\/\/precoinnews.com\/#website","url":"https:\/\/precoinnews.com\/","name":"Pre Coin News","description":"precoinnews.com","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/precoinnews.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/precoinnews.com\/#\/schema\/person\/ad0e9920e03d3b41c7ad02a18375d76a","name":"mediabest","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/precoinnews.com\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/f5f13cb3b94fc348d515c0951f6ca073?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/f5f13cb3b94fc348d515c0951f6ca073?s=96&d=mm&r=g","caption":"mediabest"}}]}},"_links":{"self":[{"href":"https:\/\/precoinnews.com\/wp-json\/wp\/v2\/posts\/124097"}],"collection":[{"href":"https:\/\/precoinnews.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/precoinnews.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/precoinnews.com\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/precoinnews.com\/wp-json\/wp\/v2\/comments?post=124097"}],"version-history":[{"count":0,"href":"https:\/\/precoinnews.com\/wp-json\/wp\/v2\/posts\/124097\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/precoinnews.com\/wp-json\/wp\/v2\/media\/124096"}],"wp:attachment":[{"href":"https:\/\/precoinnews.com\/wp-json\/wp\/v2\/media?parent=124097"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/precoinnews.com\/wp-json\/wp\/v2\/categories?post=124097"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/precoinnews.com\/wp-json\/wp\/v2\/tags?post=124097"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}