{"id":136668,"date":"2021-08-25T01:09:49","date_gmt":"2021-08-25T01:09:49","guid":{"rendered":"https:\/\/precoinnews.com\/?p=136668"},"modified":"2021-08-25T01:09:49","modified_gmt":"2021-08-25T01:09:49","slug":"just-eat-plans-to-create-more-than-1000-customer-service-roles-at-uk-site","status":"publish","type":"post","link":"https:\/\/precoinnews.com\/business\/just-eat-plans-to-create-more-than-1000-customer-service-roles-at-uk-site\/","title":{"rendered":"Just Eat plans to create more than 1,000 customer service roles at UK site"},"content":{"rendered":"
Takeaway delivery platform Just Eat has announced plans to create more than 1,000 customer service roles at its new office near Sunderland.<\/p>\n
The company, which is part of the Amsterdam-based Just Eat Takeaway group, is bringing work in-house that was previously outsourced to third party operators in Bulgaria and the Philippines.<\/p>\n
It said it had already created 300 of the 1,500 roles at the office in Houghton-le-Spring that was previously used by now-defunct energy supplier Npower<\/strong>.<\/p>\n <\/p>\n Just Eat said employees would initially work from home and it planned to operate a hybrid model – involving a mixture of office and home working – over coming months, with an on-site gym among facilities on offer.<\/p>\n The jobs announcement was hailed by business minister Paul Scully as a boost to the government’s ambition to “level up the whole of the UK”.<\/p>\n It is part of a £100m investment in the region by Just Eat over the next five years, the company said.<\/p>\n Just Eat currently employs around 2,000 people – excluding couriers – in the UK and the 1,500 at the Houghton-le-Spring site are in addition to this.<\/p>\n The new roles are being taken on to deal with its 58,000 UK restaurant partners as well as millions of takeaway customers.<\/p>\n Jobs on offer will range from customer service advisors to team leaders, specialist support roles and management, Just Eat said.<\/p>\n <\/p>\n UK managing director Andrew Kenny said: “We’re delighted to be creating upwards of a thousand new employment opportunities in our customer care department over the next 12 months.<\/p>\n “This move will help us to bring the very best service to our customers and restaurant partners as demand for food delivery goes from strength to strength in the UK.”<\/p>\n The move comes after Just Eat separately began rolling out a new worker model<\/strong> for its couriers last year, which entitles them to rights such as the minimum wage, pension contributions, statutory pay and sick pay.<\/p>\n More than 4,500 are now employed in this way in London, Birmingham, Liverpool, Brighton and Cambridge, rather than the usual gig economy model of being treated as self-employed contractors.<\/p>\n The announcement comes after Just Eat last week reported<\/strong> a rise in UK orders by 58 million in the first half of the year although a marketing splurge to boost its growth – which included a Euro 2020 tie-up – drove it to a loss.<\/p>\n