{"id":143445,"date":"2021-11-02T09:27:40","date_gmt":"2021-11-02T09:27:40","guid":{"rendered":"https:\/\/precoinnews.com\/?p=143445"},"modified":"2021-11-02T09:27:40","modified_gmt":"2021-11-02T09:27:40","slug":"cryptocurrency-exchange-coinbase-to-acquire-agara","status":"publish","type":"post","link":"https:\/\/precoinnews.com\/crypto\/cryptocurrency-exchange-coinbase-to-acquire-agara\/","title":{"rendered":"Cryptocurrency Exchange Coinbase to Acquire Agara"},"content":{"rendered":"<p>On Tuesday, Coinbase, one of the world\u2019s most popular cryptocurrency trading platforms, announced that the company is planning to acquire Agara, a prominent support platform powered by Artificial Intelligence (AI), to deliver world-class customer support.<\/p>\n<p>Agara has operations in the US and India. Coinbase also highlighted its commitment to build a tech hub in India. In the last few months, Coinbase has increased its customer support staff significantly. Through Agara\u2019s acquisition, the cryptocurrency platform aims to deliver personalized support.<\/p>\n<p>The use of innovative technology like Machine Learning and Artificial Intelligence in client support has jumped substantially in the last few years. According to Coinbase, Agara\u2019s extensive expertise in ML and AI will support the engineering team of Coinbase.<\/p>\n<p>\u201cWe plan to leverage Agara\u2019s powerful Deep Learning and Conversational AI technology to automate and enhance our customer experience (CX) tools. Improving our CX remains a top priority for Coinbase \u2014 in the past few months we have increased our support staff headcount by 5x and announced that we\u2019ll deliver 24\/7 phone support and a live messaging service by end of the year,\u201d Coinbase mentioned.<\/p>\n<p>\u201cThrough this acquisition, we\u2019ll be able to provide our customers with new personalized, intelligent and real-time support options. In addition to Agara\u2019s technology, the Agara team brings deep expertise in ML and NLP to Coinbase and will augment our existing product, engineering and data teams,\u201d the company added.<\/p>\n<h2>Coinbase\u2019s Tech Hub in India<\/h2>\n<p>In July 2021, Pankaj Gupta, VP Engineering and Site Lead for India at Coinbase, wrote a blog and highlighted that the cryptocurrency exchange is building a high-quality tech hub in India. Being one of the fastest-growing crypto regions in the world, India offers various attractive opportunities. In the latest announcement, Coinbase outlined its rapid growth in the region. Furthermore, Coinbase is actively hiring in India.<\/p>\n<p>In October 2021, Coinbase announced that the company is planning to launch its own non-fungible token (NFT) marketplace.<\/p>\n<p>Source: <a href=\"https:\/\/www.financemagnates.com\/cryptocurrency\/news\/cryptocurrency-exchange-coinbase-to-acquire-agara\/\" target=\"_blank\" rel=\"noopener\">Read Full Article<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>On Tuesday, Coinbase, one of the world\u2019s<\/p>\n","protected":false},"author":3,"featured_media":143444,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Cryptocurrency Exchange Coinbase to Acquire Agara - Pre Coin News<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/precoinnews.com\/crypto\/cryptocurrency-exchange-coinbase-to-acquire-agara\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cryptocurrency Exchange Coinbase to Acquire Agara - 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