{"id":148765,"date":"2022-01-03T01:39:55","date_gmt":"2022-01-03T01:39:55","guid":{"rendered":"https:\/\/precoinnews.com\/?p=148765"},"modified":"2022-01-03T01:39:55","modified_gmt":"2022-01-03T01:39:55","slug":"online-christmas-returns-add-to-7bn-bill-for-retailers","status":"publish","type":"post","link":"https:\/\/precoinnews.com\/world-news\/online-christmas-returns-add-to-7bn-bill-for-retailers\/","title":{"rendered":"Online Christmas returns add to \u00a37bn bill for retailers"},"content":{"rendered":"
A flood of online Christmas returns is increasing a \u00a37billion nightmare for retailers.<\/p>\n
As the festive period ends, return warehouse workers are scrambling to process millions of unwanted gifts at an average cost of \u00a320 per package, according to nShift, a returns management company.<\/p>\n
ReBound, another returns specialist, said one in three fashion items bought online is sent back \u2013 double the rate for goods bought in shops.<\/p>\n
Al Gerrie, chief executive of ZigZag Global, which provides online returns software for clients including Selfridges, Gap and Superdry, told The Sunday Times:\u00a0<\/p>\n
‘It’s not unusual to have a 30 to 50 per cent returns rate for womenswear and 20 per cent for menswear in the UK.\u00a0<\/p>\n
‘Germany has the highest rate, which can be north of 50 per cent.’<\/p>\n
<\/p>\n
As the festive period ends, return warehouse workers are scrambling to process millions of unwanted gifts at an average cost of \u00a320 per package, according to nShift, a returns management company (stock image)<\/p>\n
Professional services group KPMG said spiralling costs mean returns have become ‘something of a Pandora’s box’ for retailers.<\/p>\n
It puts the bill for British retailers at around \u00a37billion a year.\u00a0<\/p>\n
And returns can slash profits by up to 30 per cent, according to the US-based Reverse Logistics Association.<\/p>\n
Many retailers do not charge customers a fee if they return goods, but some have introduced them, including Hollister, which charges \u00a35, and Uniqlo which charges \u00a32.95. Next charges \u00a32 per collection.<\/p>\n
Many factories are running 24 hours a day throughout the year, with staff opening, checking \u2013 and even sniffing the item \u2013 before it is steamed, repressed, repackaged and resold as new.<\/p>\n
<\/p>\n
Many retailers do not charge customers a fee if they return goods, but some have introduced them, including Hollister, which charges \u00a35, and Uniqlo which charges \u00a32.95. Next charges \u00a32 per collection (stock image)<\/p>\n