The Securities & Exchange Board of India (SEBI) is now examining, in consultation with regulated entities, the possibility of introducing alternate dispute resolution mechanism in various agreements (wherever possible) between the regulated entities and their clients.<\/p>\n
The regulator had published \u2018Investor Charter\u2019 for the securities market last year besides announcing several other steps towards empowerment of investors,<\/p>\n
\u201cThis is with a view to providing efficacious mechanism for resolving disputes between the investors and the regulated entities,\u201d SEBI said in a statement on Monday.<\/p>\n
To further augment its efforts to protect investors\u2019 interests, promote transparency in markets and enhance awareness, trust and confidence among the investors, the market regulator on November 17, 2021, had published the \u201cInvestor Charter\u201d for securities markets.<\/p>\n
Since then, various steps had been taken to implement the Charter, it said. Separate Investor Charters regarding investor related activities of various intermediaries had been developed by SEBI in consultation with the respective entities.<\/p>\n
These separate Investor Charters had been developed for stock exchanges, depositories, SEBI registered intermediaries and regulated entities including Stock Brokers, depository participants, Asset Management companies, Registrar and Transfer Agents, Investment Advisers, Research Analysts & Merchant Bankers, it said.<\/p>\n
Stock Exchanges, Depositories and various intermediaries had since published the respective charters on their websites.<\/p>\n
\u201cThese charters are expected to help investors to improve their ease of investing in Indian securities market,\u201d SEBI said.<\/p>\n
As for SEBI\u2019s own charter, efforts had been taken to enhance the effectiveness of investor grievance-redressal mechanism. SEBI said it has been publishing the status of disposal of investor grievances received in SCORES (SEBI Complaints Redress System) on its website on a monthly basis.<\/p>\n
\u201cDetails of investor grievances, which are pending for more than three months with different intermediaries, are also being published,\u201d it said. \u201cIn case SEBI receives a large number of\/repeated complaints on any issue, the root causes are analysed and if required, appropriate policy changes are made to address the issue,\u201d it said in the statement.<\/p>\n