A woman has claimed that she was crushed after her bedroom ceiling fell down on her.
Adeola Olutade said she was knocked to the floor and coated in debris in her Brixton flat just 40 minutes after noticing a leak in the corner of her bedroom.
ITV reported that she needed emergency treatment at A&E after the terrifying incident.
Hours later, she claims that bathroom ceiling in her South London flat also collapsed, leaving the light swinging back and forth from a cable.
Speaking to ITV News, Adeola said: “I feel like I’ve been treated like an animal. This just isn’t fair.
“I pay my rent, I pay my service charge, I pay my council tax. I don’t know anything about ceilings, you just assume they are safe.”
After the incident, Adeola screamed for help and ran outside where her neighbour, Basil Clarke, was in a similar situation.
He claims he has been reporting leaks in his property to Lambeth Council for the last seven years.
He said the council said they had fixed the problem, but on July 25 the ceiling in his kitchen and living room collapsed, leaving water, dirt and heavy insulation coating his sofas, carpets and family photographs.
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Basil, who has a physical disability, is forced to empty huge containers full of water that sit under the holes in his ceilings, three to four times a day.
He said no one is listening to him and that "no one cares”.
He added: "It just falls on deaf ears and then it gets to the point where you give up, I just can’t be bothered no more. I just really can’t.”
Lambeth Council has moved Adeola and her four-year-old daughter into emergency accommodation.
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She is still waiting to hear about a permanent home and whether the council will pay for her belongings to go into storage.
Basil spent 48 hours in a hotel and is now back in his damp and draughty home, waiting on repairs.
A Lambeth Council spokesperson told ITV news the recent heavy rain filled the building's high-level gutters, causing the water ingress.
They said affected residents were offered emergency alternative accommodation and will continue to be housed while work is carried out of the flats affected.
ITV contacted 14 organisations that are advising the government on its Social Housing White Paper.
The 11 that responded all agreed tenants need dedicated representation with a new national body standing up for their interests.
A spokesperson for the Ministry of Housing, Communities & Local Government told ITV News: “The Social Housing White Paper sets out a strong package of measures that will inform, engage and empower residents. We want to ensure their voices are heard and are at the heart of the White Paper.
“We’ve announced major reforms to support tenants, including our Expert Challenge Panel which will provide scrutiny on the delivery of these measures and ensure residents’ views are represented in all discussions.”
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