A baggage blunder left a man, whose ADHD means he has to fold and iron his clothes in a certain way, with just a pair of swimming trunks to wear for a two-week holiday in Majorca.
Paul Hesp, 41, from Liverpool only packed the one piece of swimwear in his hand luggage for the TUI trip due to his condition, the Liverpool Echo reports.
But, when the suitcase that he had checked in at Manchester Airport with the rest of his clothing went missing, he only had what he was wearing for the flight – a shirt and shorts – and his trunks for the £6,000 all-inclusive holiday.
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Paul travelled to Majorca with five other adults and four children and the family dropped their cases off at Manchester Airport the night before they were due to travel, due to concerns over the baggage issues being experienced by holidaymakers looking to fly from the UK this summer.
But Paul and his sister-in-law's bags did not appear on the carousel after they had landed on the Spanish holiday island.
He said: "In the hope the case would be with us in 24 hours, we got ourselves to our hotel. All TUI will offer is £25 per day for a maximum of three days.
"How mad is this? I’m on a 14-day holiday and I have to then go out and buy clothes with that pitiful amount.
"I've spent £150 on new clothes. Obviously, our travel insurance may provide extra, but that is a claim I’m yet to make.
"I spoke to the head rep who basically told me the situation at Manchester was so broken that I needed to lower my expectations and accept the fact that this case was not going to appear for the duration of our holiday.
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"I found this staggering. I’d bought most of the items specifically for the holiday, including ironing every single one."
Since Paul's case went missing he has contacted TUI and Manchester Airport every day, but he added: "We’ve been in the resort 10 days and they have stopped responding to my emails now. This [the holiday] had been cancelled in 2020 due to Covid so we were desperate for it to go well.
"I have no definite information where this case is, if it is even in Manchester Airport or travelled on a different flight somewhere else.
"The head rep stated that the global package location system is also shot, so the barcode for the missing case is pretty much worthless."
A TUI spokesperson said: "We’re very sorry to hear about the issues Mr Hesp has had. We are urgently investigating this with our baggage handler and our team in the resort will be in touch with the customer as soon as possible to help resolve the issue."
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