A flight was delayed for more than three hours due to disruptive passengers refusing to get off the plane.
The TUI plane, which was due to depart from Cardiff Airport and head to Bulgaria on Thursday afternoon, was grounded for hours as a sweary stag do party refused to get off the flight.
Fellow holidaymakers booed the seven revelers on the Tui flight while others watched on in horror as the group reportedly began swearing and wolf-whistling at cabin crew.
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The incident came after they were told they couldn’t drink alcohol while on board the four-hour flight, reported WalesOnline.
When crew tried to calm the rowdy group down, they reacted angrily and other passengers explained how security was called on board minutes before the flight was due to hit the runway at 1.45pm
Five of the group then agreed to get off the plane but two others continued being abusive and said they wouldn’t be getting off.
One passenger said the pair began “squaring up” to the security staff.
Holidaymakers began shouting “throw them off” repeatedly before one of the remaining two men allegedly threatened security by telling them he used to be in the armed forces and knew how to operate a gun.
Eventually all the men disembarked but the flight still didn't take off until 4.30pm on Thursday because Tui thought too many people were onboard the flight.
It later emerged that there had been a head count discrepancy when the disruptive customers were offloaded, which meant all customers had to disembark and reboard.
One passenger explained they were “scared” over what happened and had thought people on the plane could be hurt in the incident.
“Tui should not have let them on board the flight in the first place,” the woman said.
“We heard the group in the terminal an hour before the flight and they were being extremely noisy. I was dreading getting on the plane to be honest.
“There were seven of them, and the groom was dressed as a pilot. It was very unnerving, especially for the passengers in the rows around them.
"I want to highlight the consequences of drinking too much before a flight on the other passengers and also the stag party who never made it to Bulgaria.
"Surely there is a duty of care in the airport bar when people are obviously flying and they keep serving them alcohol. It makes you think."
Recalling what caused the men to become so angry after boarding, a passenger recalled: “The stewardess told them as they boarded that they would not be served any alcohol during the flight and it didn’t go down well."
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After 15 minutes the pilot told the crew he would not fly the plane while the stag party was onboard and asked security to remove them. The passenger continued: “Eventually they did walk off while swearing loudly.”
Sadly for the passengers onboard the debacle was not over.
Staff did a head count of passengers which did not tally with their paperwork. One passenger recalled: “After the stag incident we were all asked by Tui to give our names to the rep who came on to the plane to check the passenger list.
"We were then asked to disembark with our bags as they thought there was one passenger too many on the plane. We eventually left at 4.30pm.”
A spokeswoman for Tui said: "We would like to apologise to customers on board flight TOM6412 from Cardiff to Bulgaria yesterday for the delay in taking off. We can confirm that the flight was delayed due to disruptive passengers on board the flight. The safety and security of our customers and crew is always our highest priority, and we have a zero tolerance policy to disruptive behaviour on our flights. The customers involved were offloaded and the flight was able to continue its journey."
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